Zoho Discussions offers powerful add-ons and integration options which helps you to improve your end user experience and build a higly productive colloborative environment. You can include these add-ons with any of our pricing plans.
Listed below are the add-ons available in Zoho Discussions:
Zoho Discussions enables you to create topics through email using the Email-to-Forum functionality. To use this function, you must configure an Email ID with your portal. With this configuration, users can submit a post on your discussions portal simply by sending an email to the configured Email ID i.e., every message sent to the configured Email ID gets posted as a topic in your discussions portal, with the default topic type as "Discussions". You can later change the topic type according to the content posted.
For Instance: Consider that you have created an individual Email ID to receive feedback from your customers, say "email@example.com". Now, you can go ahead and configure the Email ID firstname.lastname@example.org in the Email-to-forum section. Now, all the feedback that are sent to the configured Email ID gets posted as a topic automatically.
To configure email-to-forum feature:
- Go to Settings > Integrations section.
- Click on Email-to-forum tab from the left side menu.
- Enter the required Email ID and its associated Password in Mail Details field.
- Select the required Forum in which you want to receive topics.
- Click on Save. See image below
The specified Email ID gets configured to your portal.